Welcome to Speaking With Alex (the "Website"). These Terms of Use and Privacy Policy (collectively, the "Agreement") govern your access to and use of the Website and services provided by Alex ("I," "me," or "my"). By using the Website or engaging with my services, you agree to comply with this Agreement. If you do not agree, please discontinue use immediately.
1. GENERAL INFORMATION
- Speaking With Alex is a personal website operated by me as an independent contractor providing online public speaking coaching services.
- All coaching sessions are conducted virtually via video conferencing platforms.
- This Agreement is governed by the laws of Bulgaria. Any disputes arising from this Agreement shall be resolved exclusively in the courts of Bulgaria, though I will attempt to resolve any issues informally first.
- These services are intended for adult clients (18+) only.
2. SERVICES OFFERED
I provide the following services through this Website:
- One-on-One Online Coaching: Individual coaching sessions customized to client needs.
- Practice Bootcamps: Intensive training for specific public speaking situations.
- Free Resources: Blog content, newsletters, and educational materials.
All sessions are booked through Calendly, and users will receive further instructions for scheduling paid coaching sessions after their initial booking.
3. BOOKING, PAYMENT, AND CONFIRMATION
- Confirmation: All bookings are subject to my confirmation. If a booking is not confirmed, the user will receive a full refund.
- Payment Methods: Payments must be made via bank transfer or a secure payment link.
- User Requirements: Clients must have a stable internet connection, a functional device, and the necessary software to participate in virtual sessions.
- Advance Payment for Packages: Packaged coaching sessions (3, 6, or 9 sessions) must be paid in full before the first session.
4. REFUND & CANCELLATION POLICY
- Refunds for Packages: If a user wishes to cancel a package after the first session, they will receive a refund minus the cost of the first session ($75). Refund requests must be submitted via the same method used for booking.
- Rescheduling Policy: Requests to reschedule a session with less than 24 hours' notice (based on the scheduled session time in my timezone - Eastern European Time/EET) may be subject to a $20 rescheduling fee. In cases of genuine emergencies, this fee may be waived at my discretion.
- No-Show Policy: Users who miss a session without prior notice may be subject to a 100% no-show fee.
- Time Zone Considerations: The 24-hour notice period is calculated based on the scheduled session time, regardless of the user's local time zone.
5. SESSION RECORDINGS & USER CONDUCT
- Session Recordings: Coaching sessions may be recorded for my personal reference only and will not be shared without the user's explicit written consent.
- Storage of Recordings: Recordings are stored offline on password-protected personal devices and are not uploaded to cloud services.
- Retention Period: Recordings are kept for a maximum of 3 years unless the user requests earlier deletion.
- Deletion Requests: Users may request deletion of their session recordings at any time by contacting me at alex@speakingwithalex.com.
- Confidentiality: Users should avoid sharing sensitive or private information during recorded sessions.
6. DISCLAIMERS & LIMITATION OF LIABILITY
- Speaking With Alex provides educational and coaching services only. Results vary based on individual circumstances, and I do not guarantee specific outcomes.
- To the fullest extent permitted by law, I am not liable for any direct, indirect, incidental, or consequential damages arising from the use of my services.
- My total liability for any claims relating to services provided shall not exceed the amount paid by the user for those specific services.
7. INTELLECTUAL PROPERTY
- All content, including course materials, blog posts, and visual assets, is protected under copyright laws and remains the property of Speaking With Alex.
- Users may not reproduce, distribute, or commercially exploit any content without written permission.
8. THIRD-PARTY SERVICES & LINKS
- The Website may contain links to third-party services, including Calendly, Stripe, and LinkedIn. These platforms have their own terms and privacy policies.
- Data Sharing with Third Parties:
- Calendly: Receives your name, email, and scheduling preferences to manage bookings.
- Stripe: If used, processes your payment information and transaction details.
- LinkedIn: May receive usage data if you connect through LinkedIn features.
- Speaking With Alex is not responsible for third-party services or their handling of user data.
- International data transfers may occur when using these services, which may operate servers outside the EU.
9. PRIVACY POLICY
9.1 Data Collected
I collect only the following personal information:
- Name
- Email address
- Cookie data (if accepted by the user)
- Session notes relevant to your coaching progress
- Session recordings (with your knowledge)
9.2 Purpose of Data Collection
Your information is used to:
- Manage bookings and communication
- Provide coaching services
- Improve the Website experience through Google Analytics and other tracking tools
- Track your progress and tailor coaching to your needs
9.3 Third-Party Data Handling
- Calendly: Handles booking management, while I receive contact details.
- Stripe: Processes payments for sessions booked via Calendly.
- Bank Transfer: Users may also pay via direct bank transfer upon request.
I do not sell, rent, or trade user information for marketing purposes.
9.4 Cookies & Tracking
- The Website uses cookies and analytics tools to enhance functionality.
- Users can accept or decline cookies when visiting the Website.
9.5 Data Security
I implement security measures including:
- Password protection on all devices storing client data
- Offline storage of sensitive information including recordings
- Regular security updates to all devices and software
- Limited access to client information
While I implement robust security measures, no system is completely secure, and absolute security cannot be guaranteed.
9.6 Data Retention
- Contact information is retained for 3 years after our last interaction
- Session recordings are kept for 3 years, then deleted
- Session notes are retained for 3 years after our last session
- You may request earlier deletion of any data by contacting me
9.7 User Rights & GDPR Compliance
- Users may request access, correction, or deletion of their data at any time.
- I comply with GDPR and ensure data protection for EU-based users.
- To request data modifications, please contact me at alex@speakingwithalex.com.
- You have the right to lodge a complaint with your local data protection authority if you believe your data is not being processed lawfully.
10. AMENDMENTS TO THIS AGREEMENT
- I reserve the right to modify this Agreement at any time. Changes will be posted on the Website, and continued use constitutes acceptance.
- Significant changes to this Agreement will be communicated to active clients via email.
For any questions regarding these Terms or Privacy Policy, please contact me at alex@speakingwithalex.com.